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Customer Relationship Management

AI for Customer Retention in Finance: Predicting Churn Before It Happens

This article explores the operation of this technology and its importance while showing how Alibaba Cloud transform financial retention strategies.

Highlights from Salesforce at CIIE: AI + CRM Driving a New Chapter of Customer Success

The article showcases how Salesforce and Alibaba Cloud used CIIE to highlight AI‑powered CRM innovations and partnerships driving a new era of intelligent customer success.

Bayer China Unveils New Healthcare Engagement Platform in China, Powered by Alibaba Cloud

Bayer China has officially launched its next-generation healthcare customer engagement platform, OPERA 2.0

Alibaba Cloud + Salesforce: More Features, New Releases

Recently, Alibaba Cloud and Salesforce announced that they will launch a series of new features to provide more localized functions and products for domestic enterprises.