Salesforce Headless 360 on Alibaba Cloud exposes CRM capabilities via APIs and MCP tools, enabling AI Agents to securely execute workflows in China's ecosystem.
The article showcases how Salesforce and Alibaba Cloud used CIIE to highlight AI‑powered CRM innovations and partnerships driving a new era of intelligent customer success.
This article introduces how Salesforce and Alibaba Cloud showcased AI-powered customer service and the concept of becoming an agentic enterprise at Dreamforce 2025.
