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Customer Service

How Alipay Has Been Providing 24/7 Services since Spring Festival

This article provides a detailed description of the work of Ant Financial's intelligent customer service technical team.

The Big Decisions and Technology behind Tmall's 200,000 Smart Stores

In this article, a senior technical expert at Alibaba will show what Tmall has been up to, and share his thoughts on the "new retail" transformation of established brands.

Check out Alibaba's Big Double 11 Bash and See How Alibaba's Revolutionizing E-Commerce

This article takes a look at some of the celebrations for the big Double 11 event and some of the tech innovations that made it just that much better.

Conducting a Pivotal Analysis of Multiple Streams for Both Human and Robot Service Channels

This article looks at the pivotal analysis of multiple streams-with both human and robot service channels-and shows how you can conduct this kind of pivotal analysis.