×
Customer Service

A Guide to Boosting Customer Satisfaction and Sales by Chat Support

Follow this guide to learn how chat support revolutionizes customer service through real-time interactions, personalized assistance, and increased convenience.

알리바바 클라우드 Professional Service 소개

알리바바 클라우드 Professional Service 소개 페이지

Event Recap | London Celebration of Salesforce on Alibaba Cloud

Salesforce held activities with Alibaba Cloud in Europe last Thursday to celebrate the milestone of the launch of Salesforce on Alibaba Cloud and to build a communication platform for customers.

Alibaba Cloud + Salesforce: More Features, New Releases

Recently, Alibaba Cloud and Salesforce announced that they will launch a series of new features to provide more localized functions and products for domestic enterprises.

Check out Alibaba's Big Double 11 Bash and See How Alibaba's Revolutionizing E-Commerce

This article takes a look at some of the celebrations for the big Double 11 event and some of the tech innovations that made it just that much better.

How Alipay Has Been Providing 24/7 Services since Spring Festival

This article provides a detailed description of the work of Ant Financial's intelligent customer service technical team.

The Big Decisions and Technology behind Tmall's 200,000 Smart Stores

In this article, a senior technical expert at Alibaba will show what Tmall has been up to, and share his thoughts on the "new retail" transformation of established brands.

Conducting a Pivotal Analysis of Multiple Streams for Both Human and Robot Service Channels

This article looks at the pivotal analysis of multiple streams-with both human and robot service channels-and shows how you can conduct this kind of pivotal analysis.