This article introduces the Intelligent Robot and delves into its features and benefits, and how it transforms customer interactions.
This article discusses the benefits of migrating call centers to the cloud, and introduces a solution built using Alibaba Cloud and Avaya's services.
This article will discuss the principles of emotion analysis algorithm models and the application scenarios of emotion analysis technology along 5 dimensions.
This article outlines research conducted at Alibaba for improving chatbot capabilities on its e-commerce platforms.
