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Intelligent Robot

Enterprise Call Center on the Cloud

This article discusses the benefits of migrating call centers to the cloud, and introduces a solution built using Alibaba Cloud and Avaya's services.

Emotion Analysis Technology: Making Automated Customer Service More Intelligent

This article will discuss the principles of emotion analysis algorithm models and the application scenarios of emotion analysis technology along 5 dimensions.

What Is a Chatbot Really Thinking When You're Talking with It

This article outlines research conducted at Alibaba for improving chatbot capabilities on its e-commerce platforms.