Part 24 of this 27-part series discusses the goals of intelligent O&M.
The company's chatbots can lighten the load for employees in customer-facing roles.
Here shows what is a chatbot, the classification of chatbots, chatbot trends and challenges in chatbot research.
This article takes a look at some of the celebrations for the big Double 11 event and some of the tech innovations that made it just that much better.
This article provides a detailed description of the work of Ant Financial's intelligent customer service technical team.
In this article, we'll introduce Alibaba's Dialog Studio platform, touching on the origin of the platform, its design philosophy, core technologies, and business applications.
This article discusses chatbots: what they are, how they work, and future possibilities. It also outlines how organizations can leverage the Alibaba Cloud Intelligent Service Robot.
This tutorial shows how you can get started with Botpress on Alibaba Cloud and quickly create a bot from existing Botpress templates.
This tutorial shows how you can develop a chatbot that is integrated with Facebook messenger using the Botpress engine.
This post is meant to be a guide on the Botpress architecture, covering everything from its file structure to intents, entities, content, skills and modules.
Robot Factory is an incubation platform for intelligent chatbots that uses NLP to tackle real-life issues, including dealing with the recent COVID-19 outbreak.
This article outlines research conducted at Alibaba for improving chatbot capabilities on its e-commerce platforms.
In this article, we will highlight Alibaba's Artificial Intelligence (AI) team's achievement in the recent Visual Dialog Challenge – a feat comparable to humans.
This blog provides an overview of Alibaba Cloud's Beebot and discusses how it combines machine learning, big data, and NLP to transform the customer service experience.